Still Life

A Series of Mental Snapshots

Posts Tagged ‘team’

Lessons Learned in Leadership – You shouldn’t treat everyone the same

Posted by Steve on September 16, 2008

So I am on a ‘write about my leadership experiences’ kick lately! I have had these thougths/ideas floating around in my head for a while and its definitely due time for them to get written down.

This edition is based on the observation that you cannot treat every person you manage the same. For some reason I feel this to be counter intuitive, I think to myself that you would want to treat everyone the same, it is fair that way… right? Not so much.

The ‘issue’ is that everyone: works differently, has different goals, is motivated in different ways essentially everyone needs something else from a manager. I found that when I was first in the leadership role, I tended to treat my team as I would want to be treated by a leader, basically I would give general instructions, lay out my expectations, and then leave them to my own devices (it should be clear that I am not a proponent of micromanaging!). Now this leadership approach would work well with me, that does not mean it would work well with everyone, and I learned this through experience. One of my team members needed (and not necessarily in a bad way) a little more guidance and a little bit more micromanaging, so I had to modify my leadership style to accomodate for that. It was a very interesting revelation for me.

The main point of this post is to illustrate that everyone is different (this is extremely important to not only realize but really understand), and if you look at it that way, its not surprising that everyone needs something different from a leader. So here’s the question… are you a uniform leader or do you modify your style to better suit your various team members?

–Steve

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Lessons Learned in Leadership – A leaders vocabulary and opinions matter!

Posted by Steve on September 16, 2008

In my last position I was the team lead for a release cycle of a product at PlateSpin, Forge (a web based disaster recovery application). The experience was very interesting, challenging and often entertaining, in short it was an incredible experience. I learned quite a bit form it, and from the conversations I had about the postion with my mananger Adam White. What follows are just a few of the things that I have learned

Be Careful of Your Vocabulary
This comes from a conversation I had with Adam. Many times in meetings with my team members (who I was managing) I would say that we ‘should’ do something, for example I said that we ‘should’ do 3 sessions per day (session based testing is a method of testing, one which I am definitely a supporter of, for more info, look at anything James Bach has written). The issue here is my choice of words, I said ‘should’. This comes from my past experiences of interacting mainly with peers. In the peer situation, I would use the word should because we were equals and everything was up for discussion. When you are in a leadership position you must be authoritative in situations where you want things to happen. Continuing with my above example, instead of using the word ‘should’ I began to use the words ‘we will be…’ ‘we have to’, ‘we must’ and so on. Previously I never realized how important the vocabularly I used was

Be Careful of Your Opinions
How many times have you heard the phrase “I know it sucks to have to this, but we have to ok.”? I am guessing its at least once, and even if it is only once, it is too many times! Your attitude towards the things that you HAVE to do (even if you do not like doing them) is incredibly important. If you are negative towards these tasks, your team will pick up on that and they will therefore (in general) also have a negative opinion on these tasks therefore if you want people to do the things that are, at times, annoying to do, you have to have a positive opinion on them, at least on the outside!
So those are just two of the lessons I learned in leadership, there were obviously many more, and some of them I’ll be sharing!

–Steve

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